Right to Cancel

If you're not happy with the product that you have purchased, or it isn't quite what you were looking for or it's too complicated to use, you've got 14 days, starting on the date of receipt, to change your mind and claim a full refund. In order to do this, please email shop@greenboxshop.co.uk to inform us that you wish to return the item within the 14 day period.

We will register your wish to return the item purchased, we will then provide you with a confirmation email and with a pre-paid label to return the item, from which point you will have up to 14 calendar days to return your purchase. Items must be returned undamaged and with all the original contents (such as chargers, cables, remote controls, and accessories).

Right to return - Faulty item - less than 30 days from date of receipt

If you find that there is a fault with your device within 30 calendar days of your receipt, we'll either provide you a replacement or a refund provided the products you received have not been damaged by you in any way. In order to do this, please email shop@greenboxshop.co.uk to inform us that your product is faulty.

We will register your wish to return your faulty item, we will then provide you with a confirmation email and with a pre-paid label to return the item, from which point you will have up to 14 calendar days to return your purchase. Please include your order number & confirm if you want a replacement (subject to availability) or a refund. Items must be returned complete with all the original contents (such as chargers, cables, remote control and accessories).

Faulty item over 30 days from date of receipt

If you find that there is a fault with your item and it's over the 30 calendar days of your receipt, we'll either repair or replace provided the item you received has not been damaged by you in any way. If a repair or exact replacement isn't possible, we will endeavour to send you a replacement that is an equivalent or nearest equivalent model. If there is no suitable replacement & the item is beyond economic repair a refund will be provided. Items must be returned complete with all the original contents (such as chargers, cables, remote controls, and accessories).

Return shipping costs are borne by the customer and not by GreenBox Shop if it's over 30 calendar days from date of receipt.

Change of mind, ordered by mistake, incompatible or not for intended use.

Can be returned for a refund provided we are notified within 14 days from date of receipt and the return is received within 14 days thereafter. Prepaid shipping labels will be charged at cost and deducted from refund amount if not received after 28 days from date of delivery.

All our products are sold with a one year warranty.

The warranty covers defects in materials and workmanship. Consumables, such as rechargeable batteries, cartridges, cables, power adapters are not covered by the warranty after 90 days from date of receipt.

Damage resulting from accidents, misuse, abuse, alteration, tampering, or failure to follow normal operating procedures outlined in the user's manual are not covered by the warranty.